This Privacy Policy explains how ECKL LTD (“we”, “us”, “our”) handles personal information collected through this website, https://ECKLltd.co.uk/. It is written in plain language so that you can see what we collect, why we collect it and what choices you have.
1. Who we are
ECKL LTD is a UK courier company offering same-day courier, cargo and freight, international shipment, and air and sea freight services. For the purposes of UK data protection law, ECKL LTD is the organisation responsible for the personal information you send us through this website. Our business address is 52 Okehampton Crescent Road, United Kingdom.
2. Information we collect
We only collect the information you choose to give us, together with a small amount of technical data that your browser sends automatically.
- Enquiry details – when you use the contact form we receive your full name, email address, phone number (if you provide it), the service you require, the collection or origin location, the destination country or region, a description of your package or shipment, and any additional message.
- Direct contact – if you email or telephone us, we receive the information you share in that communication.
- Technical data – like most websites, our hosting environment may record technical information such as IP address, browser type and the pages requested, for security and to keep the website running.
3. Contact form submissions
Submissions made through the website form are sent to us by email. They are not published on the website and are not displayed publicly. The form includes spam protection measures and a consent checkbox; you will see a confirmation only if your enquiry was actually sent.
4. How we use your personal data
- To read and respond to your enquiry and to discuss the courier, cargo, freight or shipment service you are asking about.
- To contact you about the arrangements you have asked us to discuss.
- To keep our records of enquiries and communications.
- To maintain the security of the website and prevent spam or misuse.
Our legal basis for handling an enquiry is normally that it is necessary to take steps at your request before entering into an arrangement with you, or our legitimate interest in responding to business enquiries. Where we rely on your consent, you may withdraw it at any time.
5. Enquiry handling and data storage
Enquiries are received in our email inbox and handled by our team. We keep enquiry information only for as long as it is reasonably needed to respond to you, to carry out any arrangements agreed with you and to meet legal or accounting obligations, after which it is deleted or anonymised.
6. Security
We take reasonable technical and organisational steps to protect personal information, including secured form handling on the website and restricted access to the inbox that receives enquiries. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Cookies
This website uses only the cookies that are strictly necessary for it to function, such as those WordPress uses to keep administrators signed in. We do not set advertising cookies. If we later enable analytics or other optional cookies, we will update this section and, where required, ask for your consent first.
8. Analytics
Website analytics are only active if the site owner has switched them on in the website settings. If analytics are enabled, they are used in aggregate to understand how the website is used and to improve it.
9. Third-party services
The website is hosted by a third-party hosting provider, and enquiry emails pass through an email service. If a map is displayed on the Contact page, it is provided by Google and loading it may share technical data such as your IP address with Google. Links to social media or other external websites are governed by those sites’ own privacy policies. We do not sell your personal data.
10. Your rights
Under UK data protection law you have rights over your personal information, including the right to:
- be informed about how your data is used and ask for a copy of the data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data in certain circumstances;
- ask us to restrict or object to certain uses of your data;
- withdraw consent where we rely on it; and
- complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.
To exercise any of these rights, please contact us using the details below.
11. Contact us
If you have a question about this Privacy Policy or how we handle your information, contact ECKL LTD by email at ecklltd1@gmail.com or by telephone on 7301236150. Our address is 52 Okehampton Crescent Road, United Kingdom.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.